Reference

Terms Conditions That Govern Your Account

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access any part of the bonsai 33 slot lobby.

Account eligibility rulesDANA, OVO, GoPay transaction termsWithdrawal verification processAccount suspension conditionsApplicable jurisdiction notice
bonsai 33 slot Terms Conditions That Govern Your Account
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Reach Us About These Terms

If any part of these terms is unclear or you need to raise a dispute about your account, our support team is available around the clock. Reach us through live chat directly in the lobby, or send a message via the contact form on this page. We aim to respond to all terms-related queries within one business day.

Live Chat Open the chat widget inside your account lobby for direct contact with our support team. Available around the clock for account and terms queries.
Contact Form Submit a written query through our contact form. Attach your account ID and describe the specific clause or transaction you want us to review.
Wallet Dispute Line For DANA, OVO, or GoPay transaction disputes, use the dedicated wallet support path in your account settings to flag the specific transfer reference.
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How We Protect Your Account and Data

Your account data and transaction history are stored under SSL encryption. We do not share your personal details or wallet information with third parties outside of what is required to process your DANA, OVO, or GoPay transactions. You can request a copy of the data we hold on your account by contacting support with your registered account ID.

Data Retention

We retain account and transaction records for the period required by applicable regulation. You may request deletion of non-essential data by submitting a written request through our support channel.

Cookie Policy

We use session cookies to keep your account login active and preference cookies to remember your lobby settings. No advertising cookies are placed without your consent via the cookie banner.

Account Security

Login to your account uses a one-time PIN sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security settings page.

Change Requests

To update your registered wallet — for example, switching from OVO to GoPay as your withdrawal method — contact support with proof of wallet ownership before the change takes effect.

Common Questions About These Terms

These answers cover the terms and account conditions we get asked about most. If your question is not here, reach us through live chat or the contact form above.

No. Deposits must come from a wallet registered in your own name. Transactions from third-party wallets are flagged during verification and may be returned or held pending review.

Depending on the nature of the breach, we may suspend access, freeze pending withdrawals, or close the account. We will notify you via your registered contact before taking permanent action where possible.

Contact our support team through live chat or the contact form, provide your account ID, and specify that you are making a data access request. We aim to respond within one business day.

The same terms apply across all eligible regions in Indonesia, including players in Bekasi and other cities. Access itself depends on whether local law in your area permits use of our services.

We post a notice on the account login page when terms are revised. Continuing to use your account after the notice date means you accept the updated version. We recommend checking this page periodically.

Yes. Submit a closure request through support, complete the standard withdrawal verification for your GoPay, OVO, or DANA wallet, and we will process your remaining balance before closing the account.